Terms & Conditions

This website is owned and operated by Sandra Siewert, Brunnenstrasse 191, 10119 Berlin.

1. Area of Application
2. Offers and Product description
3. Order Process and Contract
4. Prices and Shipping Costs
5. Delivery, Availabilty of Goods
6. Payment
7. Retention of Title
8. Warranty and Guarantee
9. Warrantie
10. Contract
11. Privacy Policy
12. Choice of Law, Jurisdication

1. Area of application
1.1. The contract between s.wert owner: Sandra Siewert, Brunnenstrasse 191, 10119 Berlin (named as „Seller“) and the customer (named as „Customer“) is accepted under the following terms and conditons.
1.2. You can contact our customer service if you have any questions from monday to friday 11.00  – 19.00 Uhr via phone 0049 30 40056655 and via E-Mail: sa@s-wert-design.de.
1.3.To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website the Customer must:

*Register by providing the real name, phone number, e-mail address, payment details and other requested information
*Be over 18 years of age
*PO box numbers, hotels and accommodation addresses are not accepted
*Possess a valid credit or debit card issued by a bank acceptable to the Seller
*By making an offer to buy a product, te Customer specifically authorise the Seller to transmit information (including any updated information) or to obtain information about the Customer from third parties from time to time, including but not limited to, the Customers debit or credit card number or credit reports, to authenticate the Customers identity, to validate the Customers credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
1.4. Differing terms & condtions of the Customer are not accepted.

2. Offers and Product description
Each product purchased is sold subject to its Product Description. The Seller will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Please note that many of the products are handmade so sometimes they can vary in appearance. This is the nature of handmade items and is not to be considered a defect. Although the Seller aims to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

3. Order Process and Contract
3.1. The Customer may select items from the Seller’s range of goods and collect these in a “Shopping Bag” by clicking on the “Add to Shopping Bag” button. By clicking on the button “Order and pay on acceptance”, the Customer makes an offer to purchase the goods that are in his Shopping Bag (the „Order“). Before placing an Order, the Customer can view and amend the details of his Order at any time by clicking on the “Shopping Bag & Checkout” button.
3.2. Needed information is marked with * in the address field.
3.3. After submitting his Order, the Customer will automatically be sent an acknowledgment of receipt by e-mail with a summary of the details of his Order. This automatic acknowledgment of receipt does not constitute acceptance of the Customer’s offer by the Seller; it merely documents the fact that the Seller has received the Customer’s Order. A binding contract of sale is first concluded when the Seller sends or confirms the Customer’s Order or sends an invoice. The Seller is entitled but not obliged to accept the Customer’s offer within 7 days from its receipt. The Seller declares its acceptance by sending the Customer a dispatch confirmation by e-mail (also referred to as the “Contract Confirmation“).
3.4. The aforegoing also applies where, due to his selected method of payment, the Customer has already paid the purchase price or given payment instructions before the conclusion of the contract. If for any reason no contract is concluded, the Seller will notify the Customer of this by e-mail (in the case of contractual acceptance in respect of part of the Order, it will do this together with Contract Confirmation in respect of available items), and refund the Customer the pre-payment without delay.

4. Prices and Shipping Costs
4.1. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
4.2. Unless agreed otherwise, the goods will be delivered to the Customer at the delivery address provided. The total cost of the order is the price of the products ordered plus delivery.

5. Delivery, Availabilty of Goods
5.1. After the pre-payment arrived at the sellers account, the delivery starts.
5.2. If not all goods are in stock, the seller has the option to do parts supply on his own costs.
5.3. If the Seller is unable for reasons beyond his control to meet a binding delivery deadline (unavailability of goods, for example, due to failure of the Seller’s own supplier to deliver or force majeure), it will inform the Customer without delay and, where applicable, specify a new estimated date of delivery. If the new delivery time is unacceptable to the Customer or the goods are also not available within the new delivery time or not available at all, either party will be entitled to rescind the contract in respect of the goods concerned; in this case the Seller will give the Customer a refund for any payment already made. Any statutory rights of the parties will remain unaffected.
5.4. Unless otherwise stated, delivery time for standard deliveries will be approximately 2 to 3 business days from the Contract Confirmation.

6. Payment
6.1. The Customer has the possibility to choose between different payment methods. The Seller  accepts the methods of payment shown during the order process.
6.2. The normal payment is pre-payment.
6.3. If PayPal is used, the terms & conditions of. Paypal are accepted.

7. Retention of Title

The goods remain the property of the Seller until the Customer has paid the purchase price in full.

8. Warranty and Guarantee
8.1. The Customer has certain rights under the law. These include: that any products supplied by the Seller will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on the Online Store-.
8.2. A warranty just exists if the the Seller and the Customer signed a special contract about this.

9. Warrantie
9.1.The Seller is not responsible for losses and damage that the Customer might suffer which are:

– not caused by the Seller’s breach of these General Terms and Conditions;

9.2. The Seller’s total liability to the Customer for any loss or damage arising in connection to this Agreement will be limited to 120% of the value of products purchased by the Customer.
9.3. The aforementioned limitations on liability do not apply where the Seller has fraudulently concealed a defect or has guaranteed that the goods are of a certain nature.
9.4. The Seller does not exclude liability for fraud or for death or personal injury caused by its negligence or that of its employees or agents.

10. Contract
10.1. The Customer has the option to print out the contrct, that is sended after completing the order.
10.2. The contract is concluded in English. The Seller will save a copy of the contract wording (consisting of the Order, the General Terms and Conditions and the Contract Confirmation), and forward it to the Customer.

11. Privacy Policy
11.1. When the Customer places an order with the Seller, the Customer will be asked for name, address, telephone number, and e-mail address, which the Seller needs to fulfill the order.
The Seller will use this information responsibly and guarantee that your information will not be shared with any outside organization or third party.

11.2 When the Customer places an order the Customer will be automatically added to our newsletter mailing list. The Customer can also sign up for the newsletter manually.
The Customer is able to unsubscribe automatically if he wish to do so.

12. Choice of Law, Jurisdication
12.1. Contracts between the Seller and the Customer as well as these General Terms and Conditions are governed by the laws of Germany.

The European Union has set up an online platform (“online dispute resolution platform”) for the out-of-court settlement of disputes over disputes: https://ec.europa.eu/consumers/odr/